DELIVERY & RETURNS
DELIVERY
We aim to process your order within 48 hours, Monday to Friday*, however in the run up to really busy Christmas period, we may take up to 3 working days to process some orders due to the high volumes.
*Orders placed after 1pm on Fridays, will be dispatched next working day, usually Monday, excluding bank holidays.
If you need your order urgently, please let us know, and we will do our best to accommodate your request.
NOTE: ALL PRICES QUOTED IN POUND STERLING (£):
DELIVERY OPTIONS
We offer FREE delivery on orders over £20, otherwise we offer:
Royal Mail 1st Class Delivery - £1.95
Royal Mail 2nd Class Delivery - £1.55
Royal Mail Tracked 24 - £3.29
Royal Mail Tracked 48 - £3.99
Royal Mail 1st Class and Tracked 24 will usually be delivered next working day from order collection, but no guarantees are offered on this service.*
Royal Mail 2nd Class Tracked 48 will usually be delivered within two working days from order collection, but no guarantees are offered on this service.*
*Subject to national carrier delays and disruptions.
Special Delivery Next Working Day by 1pm (Royal Mail) – arrives by 1pm next working day - £7.85
*Notes on Next Day Delivery
Royal Mail: Next day Royal Mail delivery is only available to Mainland UK for orders placed prior to the specified cut-off time. If you live in areas of the United Kingdom such as the Highlands, Northern Ireland or the Channel Islands please expect the usual delays. Royal mail will send you an update either via email or text message when your parcel is out for delivery and include your tracking number, (if you enter a mobile at the time of your order, this will be defaulted as preferred method, please let us know otherwise).
RETURNS
At Bold & Grit, we take customer happiness seriously. If your order isn't doing a happy dance for you, drop us a line at hey@boldandgritcosmetics.com within 14 days. Just let us know how we can make it right for you. We'll do our best to turn that frown upside down!